The Perfect Customer Experience

Turning Satisfied Customers into Customer Advocates – Dale Wolf, Editor

The Perfect Customer Experience - Turning Satisfied Customers into Customer Advocates – Dale Wolf, Editor

Randy Saunders

Randysaunders Randy Saunders is program director for Cincom’s Customer Experience Management solutions.  He’s a customer experience enthusiast that has been working with contact centers and customer service organizations for more than two decades.  Prior to Cincom, he held marketing, business development, and technology positions at Gannett and The Kroger Company.

He can be contacted at rsaunders@cincom.com.

Post By Dale Wolf (957 Posts)

This blog is all about freely sharing insights about customer experience and contextual marketing. The ideas are free to you and I hope you find them valuable in helping you lead a marketing transformation at your company. If I have helped make you more successful, then this project has been worthwhile.Google+

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