The Perfect Customer Experience

Turning Satisfied Customers into Customer Advocates – Dale Wolf, Editor

The Perfect Customer Experience - Turning Satisfied Customers into Customer Advocates – Dale Wolf, Editor

John Todor

Johntodorphoto2_1 John Todor uniquely combines two perspectives for developing win-win relationships between companies and their customers. During his tenure as a professor and research scientist at the University of Michigan he investigated how people learn and make decisions. As a business owner, executive and consultant he has faced the realities of turning a profit. His new book, Addicted Customers, is the outgrowth of over fifteen years of integrating the two perspectives into a methodology that delivers the experiences customers value along with sustainable profits and growth for the companies.

He owned and managed a marketing firm with clients that included General Motors, Ford Motor Company and Domino’s Pizza, held executive positions with technology companies, and worked as a CRM analyst. As the Managing Partner of The Whetstone Edge, LLC, he helps companies implement business strategies that strengthen customer relationships and profitability. Clients range from small entrepreneurial ventures to multi-nationals like Hewlett-Packard

He received his Ph.D. in Educational Psychology at the University of California at Berkeley and completed post-doctoral studies in cognitive science, clinical neuropsychology and marketing. He is co-director of the Association for the Advancement of Relationship Marketing’s Customer Equity Initiative.

Post By Dale Wolf (957 Posts)

This blog is all about freely sharing insights about customer experience and contextual marketing. The ideas are free to you and I hope you find them valuable in helping you lead a marketing transformation at your company. If I have helped make you more successful, then this project has been worthwhile.Google+

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