When I posted my previous article on Harry Potter, I was focused on the more traditional commercial channels — from the author who consistently has delighted everyone with her story-telling to the publishers and bookstores who market the books.
I failed to see another big channel for books — the nation’s public libraries.
They too apparently recognize the responsibility for extending a perfect customer experience for Potter fans.
Here’s a post from "Something New Every Day" — a library blog written by an unnamed support services person at a public library in Central Wisconsin.
The ... Read More