The Perfect Customer Experience

Turning Satisfied Customers into Customer Advocates – Dale Wolf, Editor

The Perfect Customer Experience - Turning Satisfied Customers into Customer Advocates – Dale Wolf, Editor

Library Staff Expand on The Potter Customer Experience

When I posted my previous article on Harry Potter, I was focused on the more traditional commercial channels — from the author who consistently has delighted everyone with her story-telling to the publishers and bookstores who market the books.

I failed to see another big channel for books — the nation’s public libraries.

They too apparently recognize the responsibility for extending a perfect customer experience for Potter fans.

Here’s a post from "Something New Every Day" — a library blog written by an unnamed support services person at a public library in Central Wisconsin.