Aberdeen has found a useful insight in its most recent survey: Optimizing Your Workforce/Increasing Contact Center Agent Productivity.
The Best in Class Contact Centers spend more time on the phone with ... Read More
Monthly Archives: April 2008
Permission to Get Dirty
By Vicki Powers / Microsoft
Imagine finding underwear in the dryer at a New York City Laundromat-with a Web address and company slogan printed right on it. That’s the creativity behind an advertising campaign called "Permission to Get Dirty" that Miguel Zabludovsky developed for his "eco-luxury" laundry and dry-cleaning business, Slate NYC.
Zabludovsky, a 26-year-old budding entrepreneur, introduced his target market to Slate’s services right inside the "do-it-yourself" competition. The campaign was cheap and potent, he says, realizing a nearly 10 percent response rate.
Zabludovsky is turning the 50-year-old laundry service industry upside down with his innovative approach and environmentally friendly ... Read More
Matt Maupin — He Served to Save Us All
You probably saw the story on the national TV news — about
My friend Steve Kayser reflected on Matt’s life and on the evil that ended his life. Steve writes so that every reader feels the story.
In the ... Read More