Chip R. Bell is a customer loyalty consultant and a senior partner with the Chip Bell Group, a firm he founded in 1980.  A renowned keynote speaker, he serves as consultant to several Fortune 100 companies. 

He is the author or co-author of several best-selling books including Take Their Breath Away, Magnetic Service, Managing Knock Your Socks Off Service, Customers as Partners and Managers as Mentors. 

His newest book (with John R. Patterson) is Wired and Dangerous:  How Your Customers Have Changed and What to do About it.