Over the years, I have been involved in numerous open discussion interviews with senior managers in the United States and Europe. Most often, our quest was to identify executive priorities that impact the organization’s strategy and operations. Frequently, our interviews focused narrowly on areas in which a solution had not yet been found or where existing solutions were encumbered with serious limitations.
The ... Read More
Cincom is giving its book library away. See if you are a winner.
Steve Kayser and Jay McKeever launch new radio program on WKRC — The Expert Access Radio Hour. The two co-hosts interview expert contributors to Cincom Systems’ Expert Access eZine, now with 150,000 subscribers.
Today, we honor those who serve to protect freedom.
Importantly, customers are spreading the word willingly and widely when they experience good service. In fact, contrary to conventional wisdom, customers are more inclined to talk about a positive experience than complain about a negative one.
The breakfast event is called “Getting it Right” and who better to help you get it right than Shaun who has been championing customer experience as a means of differentiating one brand from the other.
By Dale Wolf, Blogkeeper
I was going to let Louis Columbus or Randy Saunders post this one — our 1,000th post on this blog. They have been such strong contributors and have worked so hard to bring everyone reading this blog interesting and useful content that I felt they deserved the honor of posting No. 1,000.
That was the good angel talking to me.
But then, from my other shoulder the bad devil was screaming so loud … ... Read More
Louis Columbus
Cincom Systems
The 4th of July's many festivities from parades, to fireworks displays, from entire blocks getting together to decorate in red, white and blue to even one story I heard of a daughters' friend painting the family beagle red, white and blue while he slept on the back porch this afternoon all make this such a genuine American experience.
Over the last several years I've taught more students in international business and strategy courses than any other time. Like anyone, they love a good party that is nationwide, and the 4th is a reason from them to celebrate their freedoms here in America too.
I am Learning From My Students What The Reality of Freedom Is
It is quite moving to be ... Read More
Louis Columbus
Cincom Systems
Just watching the companies fighting their way through the challenges of this economic downturn one can appreciate what it means to go after intelligence aggressively. There is a small healthcare products manufacturing company in Los Angeles for example that has decided to throw down the gauntlet of transforming its supply chain, sourcing and marketing systems to be more focused on rapid response times to customers. They decided that in the midst of an economic downturn, getting aggressive about how they used intelligence could make a huge difference in their ability to survive and grow.
As it turns out their strategy of aggressive intelligence is paying off with increased ... Read More
Congress can be a bit nutty. They demand 6-day a week postal delivery and then complain about the rising cost of postage stamps.
At least from a customer point of view, the USPS is being straight-forward about their problems.
Food companies have tried to shrink their packages, put in false bottoms, relabeled the food all to shrink the delivery of contents in the package. Their choice was increase prices or decrease food quantities per package. It just would have been more honest if they would have told us upfront — New Lower Amounts for the Same Old Price. But they let the consumers discover the secret on their own. Shoppers across America were wondering how stupid they must seem to Food Manufacturers. This trickery yields a bad taste and a poor customer ... Read More
I get emails occasionally from T. Boone Pickens. He does not know who I am, but he seems to care a lot about all of us who are victims of ineffective national energy policy. So he runs commercials on his vision and he writes emails to create more buzz.
His vision promises a customer experience — one that just might be right. I am no expert on energy policy, but what we've been doing seems wrong and feels like a bad customer experience each week that I pull up to the gas station. If his plan actually accomplishes what he claims, it will be an experience on a grand scale that we will all enjoy. But surely something should be done to create independence from cartels that can ruin us in a blink.
Here's his latest email … what kind of experience do you think ... Read More
