Steps To Creating Your Own Marketing Manifesto

There are signs of life in the economy.

Bright glimmers of hope are starting to radiate from what had been some ominous, dark clouds of an economy that looked to be in retreat. Jobs continue to be created, industrial production is nearly back to its pre-recession levels, blue-chip stocks have re-couped their losses, and consumer confidence is finally climbing. These are the glimmers of hope that show an economy on the ... Read More

Predicting 2012: The Year Quality of Customer Experience Becomes King

Bottom Line: Investing first in the quality of customer experience, not cost reduction of quantity of transactions, will determine who attracts and keeps the most customers in 2012.

Ten Ideas for Increasing Performance of Your Social Media Strategy

Nearly every marketing manager, director or VP who is attending my MBA class in International Marketing tells me that increasingly larger percentages of their budgets go to digital over traditional marketing.  The primary driver is social media and the urgency to stay on top of what is going on with Facebook, Twitter, YouTube, and the relentless need for content to fuel their corporate blogs.

The students in my class are divided on the value of corporate blogs however; some see it as critical for defining thought leadership and others use them purely for Search Engine Optimization (SEO).  While they are split on this issue, the class is unanimous that the era of digital marketing driven by social media is here and moving very fast.

What does Success Look Like in ... Read More

Great Customer Management Lessons from Our Moms

Moms have a knack for making learning so fun and real that their lessons just stick with you. They teach through brilliant, hands-on examples. Moms have the advantage of using life as their textbook, what happens to you as the lesson plan, and their absolute, unwavering loyalty as the foundation for growing.

Why A Company’s Loudest Critics Could Be Their Best Innovators

The knee-jerk reaction of many company execs is to silence the loudest critics their companies have. From the diplomatic to demanding, the approaches vary but the message often delivered to critics is the same: be gentle in your criticisms and generous in your praise – or go away.

What Customer-Driven Manufacturing Looks Like Up Close

Louis Columbus
Cincom Systems


Walking through the doors of the Siemens Energy and Automation Plant in Norwood, Ohio you immediately get a sense of the ... Read More