The Perfect Customer Experience

Turning Satisfied Customers into Customer Advocates – Dale Wolf, Editor

The Perfect Customer Experience - Turning Satisfied Customers into Customer Advocates – Dale Wolf, Editor

Corporate Social Networks Catching On

Social networking is going well beyond Facebook and MySpace into corporate community building.

The New York Times announced on its NYTimes.com website that they are launching a public beta social network called "TimesPeople." This social networking site  lets Times readers connect and share comments about Times’ content and topics of interest. TimesPeople also allows readers to share ratings and recommendations of movies, theater, restaurants and hotels. Members of TimesPeople may also have profile pages, which display their public actions and the actions of other users. Readers can sign up for the social networking site at ... Read More

Amazon … For a Great Customer Experience

By Dale Wolf

I hope you did not miss the article in New York Times Online by JOE NOCERA on his experience with Amazon and its commitment to customer experience. There are so many “bad customer experience” stories on blogs (even this one) that it is refreshing to see a good one that puts Jeff Bezos philosophy, mission, commitment to customers in front of such a large audience as the NYT reaches.

Maybe this will inspire other companies to see the revenue potential in serving customers well.

No Company is Perfect …
But it is the Goal of Winners

I can probably count ... Read More