Webcast: Focus on Retail – Engaging with Customers at Every Touch Point

By Randy Saunders

Today’s consumer expects a convenient shopping experience that seamlessly spans all retail channels. For example, a shopper may utilize the web, the store, and the call center to:

research products (features, comparisons, availability)
complete a purchase
seek after-sales service and support

This is becoming more and more common. According to a ... Read More

Key Insights for Delivering a Perfect Customer Experience

By Shaun Smith

Do you know what your most profitable customers value and the 3 or 4 most important attributes which drive their intention to repurchase or to refer you?

Without the answers to these questions you may have data, but you do not have insight. A key ... Read More

Stand Out from the Crowd with a Unique Customer Experience

By Shaun Smith

Richer Sounds is a UK based HI-Fi retailer which achieves the highest sales per square foot of any retailer in the world. Why? Because Julian ... Read More