By Shaun Smith

Do you know what your most profitable customers value and the 3 or 4 most important attributes which drive their intention to repurchase or to refer you?

Without the answers to these questions you may have data, but you do not have insight. A key ... Read More

By Shaun Smith

Richer Sounds is a UK based HI-Fi retailer which achieves the highest sales per square foot of any retailer in the world. Why? Because Julian ... Read More